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Question: How can I make an order?
Answer: You will start your purchasing by choosing the preferable brand or brands of Cuban Cigars, using the Brands column from the left side of the web-site. Then you need to choose the brand style and the quantity of cigars you would like to buy. When you click "Buy Now" you are automatically sent to the Shopping Cart page. You can continue your shopping by clicking on "Continue Shopping" button or if you have already selected all the needed items, please click on "Proceed to Checkout" button. Now, you will have to fill in the Shipping Information form. Then you click "Secured Checkout" and you will be sent to an SSL secured page of our card processor, where you will have to choose the payment method and complete the transaction. As soon as you finish you will be sent a Confirmatory Letter on your e-mail address. In a short time you will be sent another letter which will inform you that your order was successfully shipped. Your order will be delivered within 4-10 days after shipment! For further questions please contact us via phone or e-mail.
For the first-time customers a large quantity order is not accepted. The maximum quantity of cigars for a first-time order is not more then 400 USD.
Question: How can I pay for the order?
Answer: At this moment we are offering the following payment options: Visa Card, Master Card, AMEX, DINERS Club Card, JCB Card, Bank Transfer.
Question: Do you sell only authentic Cuban cigars?
Answer: Yes, we give a 100% guarantee. All cigars are authentic and are produced on Cuba.
Question: How can I know my order status?
Answer: After placing the order, a confirmatory E-mail will be automatically sent to you if your order is approved and shipped. Please feel free to contact us via E-mail if you need any additional information.
Question: What is your Chargeback Policy?
Answer: Any customers attempting to do a credit card chargeback will be immediately included in blacklist. If you are in blacklist you will never be able to place an order on this site. Moreover, all chargebacks are challenged. If you have any problems you are welcome to contact us and we’ll find a possitive solution, either to refund or to reship your order.
Answer: Our assortment is permanently updating. Our customers always have an opportunity to buy the most popular brands of cigars.
Question: How is the order been packed?
Answer: The parcel has a vacuum seal and all cigars are placed into a double carton box with cushions.
Question: Which countries do you deliver cigars to?
Answer: At this moment we deliver - Worldwide.
Question: Do you have a waiting period before shipping the order?
Answer: All orders are shipped within 3 days (time can vary on holidays). During these 3 days you are able to do any changes in your order (change the address, order items). If you want to update your order please contact us as soon as possible (not later than 3 days after placing the order). As to make any changes we need your order ID (you will find it in the confirmatory letter).
Question: How soon will I receive my order?
Answer: All orders are delivered within 4-10 days after the shipment.
Question: I've already bought cigars from your site. Can I resell them?
Answer: No, you are not allowed to resell any products bought on this site.
Answer: We cannot give a guarantee that you won’t pay an additional tax for your parcel. Some countries can apply the international postal regulations and standards. It is your responsibility to determine whether Internet purchases of cigars in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order.
Question: Can I withdraw the order placed with your online store?
Answer: You can withdraw your order within 24 hours of its placement.
Question: Can I get my money back if I am not satisfied with your product or service?
Answer: We have a 100% Money Back Guarantee. If you are not satisfied with the product or your parcel is lost, stolen or damaged you should contact us by e-mail.
Question: Can you guarantee me the confidentiality?
Answer: We can assure you that we do not share any information about our customers with anyone (authorities as well).
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